Reference

Legal terms built around your account

When you open an account with us, you're entering into a clear agreement about how we handle your funds, your data, and your access to the lobby.

Account security verified at signupData handled under regional complianceSupport available across multiple channels

Explore the Lobby Read FAQ

How we operate where you are

12 2d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

12 2d operates in regions where local law permits. Your account, deposits and withdrawals depend on local law and the jurisdiction you access from — we keep this clear so there's no confusion about where you stand. When you deposit via DANA, OVO, GoPay or QRIS,

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that transaction follows Indonesian payment rail regulations and our own verification process. Your funds are held separately from operational funds, and every withdrawal is checked before it clears. We retain transaction records for the period required by local law and relevant payment partners. If you need
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to review, correct or request changes to how we hold your data, our support team can help you submit that request within the timeframes required.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to contact us about your legal questions

Live Chat Support Open your account and head to the help icon in the lobby. Our team responds to account and legal queries during operating hours. Available from your desktop or mobile app.

Email Support Submit detailed requests about your data, account terms or legal concerns to our support address. We respond within 5 business days and can guide you through any formal process.

Account Settings Log in and navigate to Settings > Account to review your registered information, connected payment methods and linked devices. Make changes directly or request verification.

HOW WE SECURE YOUR ACCOUNT

Data handling, cookies and account access

Account Verification

When you open your account, we verify your identity against the information you provide. Login requires your credentials; we never store passwords in plain text and use encrypted sessions.

Payment Data Security

Your DANA, OVO, GoPay and QRIS details are encrypted at rest and in transit. We don't store full payment credentials on our servers — only tokens that let us process your next transaction securely.

Cookies and Tracking

We use cookies to keep you logged in and to track your lobby activity so we can personalise your experience. You can manage cookie preferences in your browser settings at any time.

Data Retention

We keep your account records, transaction history and support tickets for the period required by local law and payment partners. After that period, we archive or securely delete them according to our retention policy.

Request Your Data

You can ask us to show you what data we hold about you, correct any errors, or request deletion where local law permits. Contact support with your account email to start the process.

Device Access Control

Your account is tied to the device you first opened it on. If you want to access it from a new device, verify your identity through the app or browser and we'll add that device to your approved list.

Common questions about account terms and rights

Your account remains open unless you request closure. We keep it active so you can return and access your balance. If you want to close it permanently, contact support and we'll guide you through the process and any final withdrawal.

Yes. Log into Settings and update your email, linked phone number or registered address. Some details like your account number or initial payment method may require support verification for security reasons.

After you submit a withdrawal request, we verify it within 1–2 hours. Once approved, your DANA, OVO, GoPay or QRIS transfer usually clears within a few minutes. Bank transfers may take longer depending on your bank.

Contact our support team with the transaction ID and details. We'll investigate and cross-check with your payment partner. Disputes are resolved within 5–7 business days where local law permits.

Email support from your registered account address and ask for a data export. We'll compile your account records, transaction history and contact details in a readable format and send it within 10 business days.

No. Each account is tied to one person, and deposits must come from a payment method registered in that same name. Sharing or lending your account violates our terms and may result in suspension.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it and create a new password. If you can't access that email, contact support with proof of account ownership.

Legal terms built around your account

How to contact us about your legal questions

Data handling, cookies and account access

Account Verification

Payment Data Security

Cookies and Tracking

Data Retention

Request Your Data

Device Access Control

Common questions about account terms and rights

01 What happens to my account if I stop playing?

02 Can I change my account details after I open it?

03 How long does it take to withdraw funds?

04 What if I dispute a transaction on my account?

05 How do I request a copy of my personal data?

06 Can I use someone else's account or payment method?

07 What happens if I forget my login credentials?

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