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How We Keep Your Account Safe

When you open an account on 12 2d, your personal information — login details, payment methods, withdrawal requests — is protected by encryption and stored on secure servers.

Encrypted account accessSecure payment processingData retention policy

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What Information We Collect and Why

12 2d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account on 12 2d requires identity verification to comply with local regulations where local law permits. We collect your name, email, phone number, and date of birth when you register. Payment information — your DANA, OVO, GoPay or QRIS account details — is processed through

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encrypted channels and never stored in plain text on our servers. Deposit and withdrawal history is kept to verify transactions and prevent fraud. We also track your login activity, games played, and account balance changes to detect unusual activity and protect your funds. This data is
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retained for the duration of your account and a period afterward as required by law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to Ask About Your Data

Email Support Reach our privacy team at [email protected] with any questions about your account data, how it's used, or requests to correct or delete information. Responses within 48 business hours.

Live Chat – Account Help Our live chat team operates 09:00–23:00 WIB daily to help you understand how your personal information is handled and answer data-access requests immediately.

Account Settings Review and update your registered email, phone number, and communication preferences directly in your account dashboard under Profile > Privacy Settings.

DATA SECURITY

How We Protect Your Information

Password & Login Security

Your password is hashed and never stored readable. We recommend using a strong, unique password and enabling two-factor authentication in your security settings to block unauthorized access.

Payment Data Protection

Deposits via DANA, OVO, GoPay and QRIS are processed on encrypted connections. Your payment credentials are never visible to our staff; only transaction IDs and amounts are logged.

Cookie & Tracking Policy

We use cookies to remember your login, keep your session active, and understand which games you prefer. Cookies expire after 30 days of inactivity. You can clear them anytime in your browser settings.

Third-Party Data Sharing

We do not sell your personal data. Your information is shared only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services, and legal authorities where required by law.

Data Retention & Deletion

Account data is held for the life of your membership plus two years for regulatory compliance. You can request deletion of non-essential details (marketing preferences, device history) at any time.

Breach Notification

If we detect unauthorized access to account data, we notify affected users via email within 24 hours and advise you to change your password and check your payment accounts.

Questions About Your Privacy on 12 2d

Yes. Log into your account, go to Profile > Privacy Settings > Download My Data to receive a copy of all information we store — name, email, phone, transaction history, game activity, and any notes from support interactions. The file is sent to your registered email within three business days.

Payment details (DANA, OVO, GoPay, QRIS account metadata) are retained for two years after your last transaction to verify refunds and comply with anti-fraud checks. You can request earlier deletion; contact [email protected] with your account ID.

Closing your account stops deposits, game access, and marketing emails immediately. Your historical data remains on our servers for two years for legal and fraud-prevention purposes. After that, all personal information is permanently deleted unless we're required to retain it.

Live tables are streamed to prevent fraud and cheating; we don't record your personal webcam or voice. Our system logs your betting patterns and table activity only to detect unusual account behaviour and protect you from unauthorized access.

Absolutely. In your account, go to Settings > Communication Preferences and uncheck promotional emails. You'll still receive account alerts (login attempts, withdrawal confirmations, policy updates) even after opting out.

No. Your game activity, bet amounts, and wins are never shared with external marketers, advertisers, or data brokers. We use this data only internally to improve game recommendations and detect fraud.

When you log in from a new device or location, we send a verification code to your registered email or phone. Confirm the code to allow that device access. You can manage trusted devices in Security > Recognized Devices; unrecognized logins are blocked until verified.

How We Keep Your Account Safe

How to Ask About Your Data

How We Protect Your Information

Password & Login Security

Payment Data Protection

Cookie & Tracking Policy

Third-Party Data Sharing

Data Retention & Deletion

Breach Notification

Questions About Your Privacy on 12 2d

01 Can I see what personal data you hold about me?

02 How long do you keep my payment information after I withdraw?

03 What happens if I close my account?

04 Are my live casino table sessions recorded or monitored?

05 Can I opt out of marketing emails without deleting my account?

06 Do you share my gaming history with third parties?

07 How is my account protected if I access it from different devices?

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