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Our Terms & Conditions: Built Around Your Account

When you open an account with 12 2d, you're entering into a straightforward agreement that protects both you and the platform.

Account SecurityDeposit & Withdrawal RulesData ProtectionRegional Access

Explore the Lobby Read FAQ

What These Terms Cover

12 2d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions set out the legal framework for your membership at 12 2d and your use of our games, live tables and sportsbook. They define your rights and obligations when you deposit money, place wagers, withdraw winnings, and interact with our platform. Access to

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12 2d and eligibility to use our full game library depends on local law; where local law permits, we operate our lobby and payment rails to serve players in Indonesia with DANA, OVO, GoPay and QRIS as primary deposit channels. You must be of legal age
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in your region to open an account. We retain the right to suspend or close any account that breaches these terms, engages in prohibited activity, or where we suspect fraud or money laundering. All disputes arising from these terms are governed by the jurisdiction in which
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12 2d operates.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

How to Reach Us About Your Terms

Questions about what these terms mean for your account, your deposits or your withdrawal request? Our support team is here to walk you through the specifics.

Live Chat Support Open the chat widget on your account dashboard or lobby page. We respond to account and terms questions during our standard support window, seven days a week.

Email Support Send account or terms-related questions to our support inbox. Include your account email and a clear description of what you need clarified.

Account Settings View a summary of your current account terms, Deposit references and payment methods directly in your account settings. Update your preferences there anytime.

SECURITY & YOUR DATA

How We Protect Your Account & Information

Your account data, deposit history and personal information are protected by encryption and secure server infrastructure. We never share your payment details with third parties unless required by law.

Encryption & Security

All data between your device and our servers is encrypted using industry-standard protocols. Your account login is never shared; passwords are hashed and never stored in plain text.

Payment Data Handling

DANA, OVO, GoPay and QRIS transactions route through PCI-compliant payment processors. We do not store full card numbers or bank details on our servers.

Withdrawal Verification

Before we process any withdrawal, we verify your identity and confirm that the destination account matches your deposit method on file, reducing fraud risk.

Cookies & Tracking

We use cookies to remember your login, language preference and game history. You can manage cookie settings in your browser; blocking them may limit lobby functionality.

Data Retention

Account information is retained for the active lifetime of your membership, plus any period mandated by local regulation, then deleted securely.

Request Data Access

Contact our support team to request a copy of your personal data, ask for corrections, or request deletion where law permits. We respond within 14 calendar days.

Frequently Asked Questions About Our Terms

If you breach these terms—such as using multiple accounts, engaging in fraud, or violating our game rules—we may suspend your account immediately and forfeit any balance. In serious cases, we report activity to the relevant authorities. We'll notify you of the reason if possible.

Your core account terms are fixed when you register; however, you can modify settings like your payment method or deposit address in your account panel. If you dispute a withdrawal, contact support with your transaction ID and reason within 14 days; we investigate and respond in writing.

Your deposits are held securely and processed through verified payment gateways. Once deposited, funds become your account balance and are subject to these terms. We do not hold your payment method data; payment processors handle that encryption and security.

Minimum withdrawal varies by payment method; check your account for your specific limit. DANA, OVO, GoPay and QRIS withdrawals typically process within one business day after verification. Bank transfers may take longer depending on your bank's clearing time.

No. Your account requires your password and, where enabled, two-factor authentication via SMS or email. Never share your login credentials. If you suspect unauthorized access, change your password immediately and contact support.

We may update these terms to reflect new features, payment methods, or legal changes. We notify you of material changes via email at least 14 days before they take effect. Continued use after notification means you accept the updated terms.

You can close your account anytime through your settings; we process any remaining balance as a withdrawal to your registered payment method within five business days. If we close your account due to breach, refunds depend on local law and the nature of the violation.

Our Terms & Conditions: Built Around Your Account

How to Reach Us About Your Terms

How We Protect Your Account & Information

Encryption & Security

Payment Data Handling

Withdrawal Verification

Cookies & Tracking

Data Retention

Request Data Access

Frequently Asked Questions About Our Terms

01 What happens if I break a term in my account agreement?

02 Can I change my account terms or dispute a withdrawal?

03 Are my DANA, OVO, GoPay and QRIS deposits protected?

04 What is the minimum withdrawal amount, and how long does it take?

05 Can someone else access my account if they know my email?

06 Do these terms change, and will you tell me if they do?

07 What is your policy on account closure and refunds?

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